Refund Policy
Last updated: 8 September 2026
This policy explains when a refund is available for digital books bought from digitalpustak.online, and how to request one.
In short: because our books are delivered instantly and cannot be returned once downloaded, we do not offer refunds for change of mind. We do refund promptly where something has gone wrong on our side — a duplicate charge, a failed delivery, or a corrupted file.
1. Why digital products are treated differently
Our books are delivered as an immediate download. Once a file has been downloaded it cannot be returned or un-read, which is why refunds for change of mind are not available. Everything you need to decide before buying — the full chapter list, the modules, sample case studies and detailed answers to common questions — is published on our product page. Please read it before you pay.
2. When we will refund you in full
We will refund the entire amount in these situations:
- Duplicate payment. You were charged more than once for the same book.
- Payment taken but book not delivered. The amount left your account but you never received access, and we are unable to deliver the file to you.
- Corrupted or incomplete file. The PDF will not open or is missing pages, and we cannot supply a working replacement.
- Wrong product. You received a book different from the one you purchased.
- Unauthorised transaction. A payment was made from your account without your permission, once verified with the payment gateway.
3. When we will not refund
- You changed your mind after downloading the book
- You did not read the product description and the book was not what you assumed
- You already owned the book or bought it by mistake, and have downloaded it
- Your device cannot open PDF files, or you have no suitable device
- You disagree with the views or advice expressed in the book
- The book did not produce the outcome you hoped for in your own family
4. How to request a refund
Email digitalpustakonline@gmail.com within 7 days of your purchase, including:
- The email address and phone number used at checkout
- The Razorpay payment ID or order ID from your receipt
- The date of purchase
- A clear description of the problem, with a screenshot if you have one
Put "Refund Request" in the subject line so we spot it quickly.
5. How long it takes
- We acknowledge your email within 48 hours
- We decide and inform you within 7 working days
- Approved refunds are issued to your original payment method within 5–7 working days after approval
- Your bank or card issuer may take a few additional days to show the credit
Refunds are always returned to the account you paid from. We cannot refund to a different account, send cash, or offer store credit in place of a refund.
6. Before you ask for a refund — try this first
Most problems are download problems, and they are usually fixed in a minute. If your file will not download or will not open, just email us. We will send the PDF to you directly as an attachment. You will almost always get your book faster this way than you would get your money back.
7. Chargebacks
If you raise a dispute with your bank without contacting us first, we will supply the payment gateway with the transaction record and download logs. Please write to us before doing that — it is faster and we would rather solve the problem than fight it.